handsonnheart.co.uk
Effective date: 1st September 2023
1. Introduction
1.1 Overview
Welcome to Hands on Heart Energy Healing ("Company," "we," "us," or "our"). Our website, accessible at handsonheart.co.uk, serves as a dedicated platform for holistic well-being, focusing primarily on Reiki Therapy services ("Services"). Our mission is to offer a sanctuary for those seeking to prioritise their well-being, nurture their soul, and achieve a balanced state of mind, body, and spirit.
Our Services are designed to help you reconnect with your inner self and refocus your energies, offering both in-person and mobile Reiki Therapy sessions. We are committed to providing a safe, tranquil, and confidential environment where you can escape the stresses of daily life and embark on a journey of self-discovery and healing.
By accessing or using our website and Services, you ("User," "you," or "your") agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, we kindly request that you refrain from using our website and Services.
1.2 Acceptance of Terms
By accessing or using our website and Services, you ("User," "you," or "your") agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using our website and Services.
2. Definitions
2.1 Key Terms
In these Terms, the following definitions shall apply:
3. Scope of Services
3.1 Description of Services
We offer Reiki Therapy services aimed at helping you reconnect and refocus. Our services are offered both in person and as a remote therapy service to accommodate the varying needs and preferences of our clients.
3.2 Nature of Services
By engaging with our Services, you agree to the scope and nature of the services provided. You acknowledge that our Services are not a substitute for medical treatment, diagnosis, or evaluation by a qualified healthcare professional.
4. Eligibility
4.1 Age Requirement
You must be at least 16 years of age to use our Services. If you are under 16, you may use our Services only with the involvement and consent of a parent or guardian.
As Reiki has no contraindications, children under the age of 16 may receive Reiki services provided that explicit consent from a parent or guardian is obtained. The parent or guardian must also be present during the treatment session.
4.2 Restrictions
Our Services are not intended for individuals under the age of 16, unless accompanied by a parent or legal guardian who has provided explicit consent for the minor to use our Services.
5. User Registration
5.1 Account Creation
To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
5.2 Account Security
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorised use of your account or any other breach of security.
6. Payment Terms
6.1 Accepted Payment Methods
We accept payments via Paypal, Credit/Debit Card, Cash and Bank Transfer. All payments must be made in British Pounds Sterling (GBP).
6.2 Deposit Requirements
Upon booking an appointment for our Services, you are required to pay an upfront deposit, equivalent to 50% of the total service cost. Please note that this deposit is non-refundable if the session is cancelled within 48 hours of the allotted appointment. The remaining 50% of the total cost must be fully paid by the end of the appointment.
6.3 Payment Confirmation
Upon successful completion of the deposit, you will receive a confirmation email detailing the transaction and the Services you have booked.
7. Reference to Cancellation Policy
Our Cancellation Policy is a separate document that forms part of these Terms. By agreeing to these Terms, you also agree to comply with our Cancellation Policy. The Cancellation Policy is accessible on our Website and should be reviewed prior to making any bookings for our Services.
8. User Responsibilities
8.1 Conduct and Obligations
You agree to use our Services responsibly and in a manner that complies with all applicable laws and regulations. You shall not use our Services for any illegal or unauthorised purpose.
8.2 Information Accuracy
You are responsible for providing accurate and up-to-date information when booking our Services and during any interactions with us. Providing false or misleading information is a breach of these Terms.
9. Privacy Policy
Our Privacy Policy is a separate document that forms part of these Terms. By agreeing to these Terms, you also agree to comply with our Privacy Policy. The Privacy Policy is accessible on our Website and outlines how we collect, use, and protect your personal information.
10. Cookies Policy
Our Cookies Policy is a separate document that forms part of these Terms. By agreeing to these Terms, you also agree to comply with our Cookies Policy. The Cookies Policy is accessible on our Website and provides information on how cookies are used to enhance your experience on our Website.
11. Intellectual Property Rights
11.1 Ownership
All content, including but not limited to text, images, logos, and design elements on this Website, are the exclusive property of Hands on Heart Energy Healing or its licensors and are protected by UK and international copyright laws.
11.2 Usage
You are granted a limited, non-exclusive, non-transferable license to access and use the Website and Services for personal, non-commercial purposes, provided you do not modify, copy, or distribute any part of the content.
12. User-Generated Content
12.1 Submission of Content
You may submit reviews, comments, or other forms of content ("User-Generated Content") as long as it is not illegal, obscene, threatening, defamatory, or otherwise objectionable.
12.2 Ownership and License
By submitting User-Generated Content, you grant Hands on Heart Energy Healing a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
13. Service Modifications
13.1 Right to Modify
We reserve the right to modify or discontinue, temporarily or permanently, the Services with or without notice to you. You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.
13.2 Notification
While not obligated, we will make reasonable efforts to notify you of any significant changes to the Services.
14. Reiki Service Disclaimers
14.1 Not a Medical Substitute
You acknowledge and agree that our Services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
In the event that medical advice is sought, we recommend consulting with a qualified healthcare provider for a professional diagnosis and treatment, as our services are not a substitute for medical care.
14.2 No Guarantees
We make no representations or warranties of any kind, express or implied, as to the outcomes or benefits that may be obtained through the use of our Services.
15. Termination
15.1 Grounds for Termination
We reserve the right to terminate or suspend your account and access to the Services if you violate these Terms or engage in conduct that we deem, in our sole discretion, to be harmful to other users, us, third parties, or for any other reason.
15.2 Effect of Termination
Upon termination, your right to use the Services will cease immediately, and we may remove or delete your account and any User-Generated Content.
16. Disclaimers
16.1 General Disclaimer
The Services are provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
16.2 Service Availability
We do not guarantee that the Services will be uninterrupted, secure, or free from errors or omissions.
17. Limitation of Liability
17.1 Extent of Liability
To the fullest extent permitted by applicable law, Hands on Heart Energy Healing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, whether in an action in contract, tort, or otherwise, arising out of or in connection with the use or inability to use the Services.
17.2 Cap on Liability
Our total liability to you for all claims arising out of or related to the use of or any inability to use any portion of the Services or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to the amount you have paid for the Services.
18. Indemnification
18.1 Indemnity
You agree to indemnify, defend, and hold harmless Hands on Heart Energy Healing, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Services, your violation of these Terms, or your violation of any rights of a third party.
19. Governing Law and Jurisdiction
19.1 Applicable Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
19.2 Jurisdiction
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located within England and Wales
20. Dispute Resolution
20.1 Arbitration
Any disputes arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration under the rules and auspices of the London Court of International Arbitration, to be held in London, United Kingdom, in English, with a written decision stating the legal reasoning issued by the arbitrator(s) at either party's request.
21. Severability
21.1 Clause Severance
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
22. Waiver
22.1 Non-Enforcement
The failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
23. Entire Agreement
23.1 Complete Terms
These Terms constitute the entire agreement between you and Hands on Heart Energy Healing and supersede and replace any prior agreements we might have had between us regarding the Services.
24. Amendments
24.1 Changes to Terms
We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will notify you by updating the "Last Updated" date at the beginning of these Terms.
25. Contact Information
25.1 Queries and Concerns
For any questions about these Terms, please contact us at donna@handsonheart.co.uk
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